Maathra Neeli Hair Growth Oil

Varnya Gel is an Ayurvedic face and body formulation designed to aid in natural skin detoxification. It helps reduce skin blemishes and pigmentation while supporting a clear and glowing complexion.

Refund & Return Policy

Thank you for choosing Maathra Ayurveda. We take immense pride in the purity, craftsmanship, and therapeutic quality of our farm-to-bottle formulations. Because our products are 100% natural and formulated for personal care, we follow strict hygiene and safety protocols.

Here is a comprehensive, legally compliant Refund and Return Policy tailored for Maathra Ayurveda, designed to meet the requirements of the Indian Consumer Protection (E-Commerce) Rules, 2020, while protecting your business.

Refund & Return Policy

Thank you for choosing Maathra Ayurveda. We take immense pride in the purity, craftsmanship, and therapeutic quality of our farm-to-bottle formulations. To maintain strict hygiene and safety protocols for our 100% natural personal care products, we have established the following return and refund guidelines.

1. Return Eligibility

Due to the personal hygiene and sensitive nature of Ayurvedic formulations (such as herbal oils and skin gels), we do not accept returns for products that have been opened, tested, or used, or for "change of mind" after delivery.

You are eligible for a free replacement or a full refund only under the following circumstances:

• The product was delivered in a physically damaged, tampered, or leaking condition.

• You received an incorrect item that does not match your order.

• The product has an identifiable manufacturing defect.

• There are missing items in your package.

2. How to Initiate a Return or Replacement

To qualify for a resolution, you must report the issue within 48 hours of delivery.

1. Contact Us: Send an email to [Your Support Email] or message our customer care team via WhatsApp at +91 79948 16526.

2. Provide Details: Include your Order ID, the date of delivery, and a brief description of the issue.

3. Attach Evidence: You must attach clear photographs or an unboxing video showing the shipping label, the damaged outer box, and the condition of the inner bottle or seal.

Our Grievance Officer will acknowledge your request within 48 hours and work to resolve the issue promptly.

3. Replacement & Refund Process

Once your claim is verified and approved:

• Replacements: We will ship a fresh replacement product to your original delivery address at absolutely no additional shipping cost to you.

• Refunds: If a replacement is out of stock or unavailable, we will initiate a full refund.

  • Prepaid Orders: The refund will be credited back to your original payment method (Bank Account, Credit Card, or UPI) within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: Our support team will request your bank account details or UPI ID to process the refund securely via bank transfer.

4. Order Cancellations

• Before Dispatch: You can cancel your order for a full refund as long as the request is made before the order has been handed over to our courier partner (typically within 2 to 4 hours of placing the order).

• After Dispatch: Once an order has been shipped and a tracking number generated, we cannot process cancellations.

5. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, if you have any disputes or concerns regarding your order, please reach out to our Grievance Officer:

• Entity Name: Maathra Technologies LLP

• Address: XIII/220B, Samannoya, Pulluvilakom, RC Street, Neyyattinkara, Thiruvananthapuram, Kerala - 695121

• Customer Support & WhatsApp: +91 79948 16526

Due to the personal hygiene and natural nature of Ayurvedic formulations (such as herbal oils and skin gels), we do not accept returns once a product has been opened or used.

You are eligible for a replacement or return only if:

• You received a damaged, tampered, or leaking bottle during transit.

• You received an incorrect item or an incomplete order.

• The product has an identifiable manufacturing defect upon arrival.

To qualify for an inspection and resolution, items must be reported within 48 hours of delivery.

2. How to Report an Issue

If your order meets the criteria above, please reach out to us within 48 hours of receiving the package:

1. Contact Us: Send an email or WhatsApp message to our customer care team at +91 79948 16526 or our official support email.

2. Provide Details: Include your Order ID, delivery date, and a brief description of the issue.

3. Photographic Evidence: Attach clear photos or a short video showing the damaged outer box, shipping label, and the condition of the inner bottle/seal.

Our team will review your request within 24 to 48 hours.

3. Replacements & Refunds

• Replacements: If your claim for transit damage or an incorrect shipment is approved, we will dispatch a fresh replacement bottle to your address at no additional shipping cost.

• Refunds: If a replacement cannot be provided (e.g., product out of stock), a full refund will be initiated to your original payment method.

  • Prepaid orders: Refunds typically reflect in your bank account, credit card, or UPI wallet within 5 to 7 business days after approval.

• Non-Refundable Circumstances:

  • Change of mind after order dispatch or delivery.

  • Products opened, tested, or used.

  • Damage resulting from improper storage (such as direct exposure to sunlight or moisture after delivery).

  • Requests raised after the 48-hour delivery window.

4. Order Cancellations

• Before Dispatch: You may request to cancel your order within 2 hours of placing it, or before it has been handed over to the courier partner. A full refund will be processed promptly.

• After Dispatch: Once an order has been shipped and tracking details have been generated, it cannot be canceled.

5. Contact Information

For any questions regarding your order or our policies, feel free to contact us:

• Entity: Maathra Technologies LLP

• Customer Support: +91 79948 16526

• Location: Thiruvananthapuram, Kerala, India

Shipping & Delivery Policy

All Maathra Ayurveda orders are carefully packed and dispatched directly from our facility in Thiruvananthapuram, Kerala. We partner with reliable courier services to ensure your wellness products reach you safely and promptly.

1. Order Processing Time

• Shipping & Delivery Policy

  All Maathra Ayurveda orders are packed and dispatched directly from our registered facility in Neyyattinkara, Thiruvananthapuram, Kerala.   

  1. Processing & Handling Time

  • Dispatch Timeline: Orders are processed, quality-checked, and handed over to our logistics partners within 24 to 48 hours (excluding Sundays and statutory holidays).

  • Order Cut-Off: Orders placed after 12:00 PM IST will be scheduled for processing on the next working business day.

  • Notifications: You will receive an SMS and email notification upon order confirmation, followed by another alert containing your direct tracking details once dispatched.

  2. Shipping Charges & Delivery Timelines

Note: Delivery timelines are estimates and may occasionally vary due to local courier constraints, festive rush, or weather conditions.

3. Real-Time Tracking

As soon as your shipment leaves our facility, an automated notification containing the courier partner’s name and tracking AWB number will be shared. Tracking status generally becomes active within 12 to 24 hours of courier pickup.

4. Non-Delivery & Failed Attempts

• Courier partners will attempt delivery up to 3 times before initiating a Return to Origin (RTO).

• Please verify that your delivery address, PIN code, and active 10-digit mobile number are correct during checkout to avoid delivery failures.

• If a parcel is returned due to incomplete address details or repeated customer unavailability, a nominal re-shipping charge may apply to re-dispatch the package.

• Order Cut-off: Orders placed after 12:00 PM IST will be processed on the following business day.

• Notification: You will receive a confirmation email and SMS once your order is successfully placed, followed by a dispatch notification containing your tracking details.

2. Shipping Rates & Delivery Estimates (India)

Shipping charges for your order will be calculated and displayed at checkout. (Note: You can adjust this to offer Free Shipping since your Neeli oil retails at ₹2399).

Estimated delivery timelines from the date of dispatch:

• Within Kerala: 1 to 3 business days

• South India (Tamil Nadu, Karnataka, Andhra Pradesh, Telangana): 3 to 5 business days

• Rest of India: 5 to 7 business days

• Remote Locations / North East India: 7 to 10 business days

Please note that delivery times are estimates. Unforeseen circumstances such as extreme weather, regional disruptions, or high courier volumes during festive seasons may cause slight delays.

3. Order Tracking

Once your order ships, you will receive a tracking link via email and SMS. You can use this link to monitor the real-time status of your package. Please allow up to 24 hours for the tracking information to become active on the courier partner's website.

4. Undeliverable Packages & RTO (Return to Origin)

Our courier partners will make up to three delivery attempts. If the package cannot be delivered due to an incorrect/incomplete address, an unreachable phone number, or if the recipient is unavailable, it will be returned to our facility.

• If a package is returned to us (RTO), we will contact you to arrange a reshipment. A nominal re-shipping fee may apply.

• To ensure smooth delivery, please double-check your pin code, phone number, and exact delivery address at checkout.

5. International Shipping

Currently, standard checkout on our website is configured for domestic shipping within India. For international orders, please contact our support team at +91 79948 16526 to discuss custom shipping rates and compliance requirements for Ayurvedic products in your destination country.

6. Damaged or Lost Shipments

We ensure all items, especially glass and liquid formulations, are securely sealed and packaged. If your order arrives damaged or is lost in transit, please refer to our Refund & Return Policy and contact our customer care team within 48 hours of the delivery date with your Order ID and photographs of the damaged package.

5. Dispatch Location & Support

• Dispatched From:

  Maathra Technologies LLP

  XIII/220B, Samannoya, Pulluvilakom, RC Street,

  Neyyattinkara, Thiruvananthapuram, Kerala – 695121

• Customer Support & Tracking Assistance: +91 79948 16526